Meet a Helpful Human – Russ MacShane

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Every month, we recognize certainly one of our Most Helpful Humans in Hosting®.

Meet Russ MacShane

Born and raised in Houston, Texas, Russ MacShane now lives in San Antonio, where he has lived for the past 18 years. MacShane has a bachelor’s degree in computer science from Loyola University Latest Orleans and a master’s degree in computer science from the University of Texas at San Antonio.

He previously worked at UT Health San Antonio as a Software Developer working on clinical research applications. Now, MacShane works as a Software Development Engineer III at Liquid Web. He has worked at Liquid Web for just over seven years.

Why did you join Liquid Web?

I used to be hired at Rackspace about two years before I joined Liquid Web. I used to be employed there to work on the Cloud Sites product. Liquid Web acquired the product and brought the team and me over to the corporate.

What draws you to the hosting industry as a profession?

The technologies within the industry are continually evolving. I like to learn latest things, and dealing within the industry provides amazing learning opportunities.

Is there something specific about Liquid Web you only love?

I like working and collaborating with my teammates. I like the challenges and learning opportunities that my role provides each day.

What’s your favorite part concerning the company culture at Liquid Web?

Several things: It’s collaborative, offers excellent work-life balance, and is difficult. I’ve learned and grown my skills here during my tenure, and my each day work is fun and fascinating. I like working with my teammates. We make one another higher by learning from our different strengths. The work-life balance is outstanding here. I’m capable of spend time with my family, and the advantages are great.

In your eyes, what’s the difference between Liquid Web and other employers?

Highlighting what I wrote above, the flexibleness and advantages set Liquid Web apart. Although we work hard to perform the tasks for our customers, I still have loads of time for my personal life.

Tell us about a tremendous customer experience you’ve had at Liquid Web.

I actually have completed loads during my tenure. When first coming over to Liquid Web, there was an enormous migration effort to totally integrate the Cloud Sites product into the corporate. It was a stressful but ultimately rewarding experience.

Tell us about a tremendous customer experience you’ve had at Liquid Web.

My role doesn’t have me interact with customers directly. Still, my role as a front-end developer does allow me to influence our customers’ experiences with our portals and marketing web sites. The goal is to offer them the perfect experience possible by being aesthetically pleasing and intuitive.

What are you known for at Liquid Web? What do people specifically come to you for?

I hope that I’m someone who is thought to work well with others and get the job done. Also, I like learning latest things, which drives me to perform my assigned tasks. I like being collaborative and learning from others to get things done.

What’s one thing you would like our customers knew about their hosting?

There may be a ton of complexity in making this all work. From the work needed to maintain our own portals, marketing sites, and products developed and running to the work required to maintain our customer sites running, to the whole lot in between, it’s quite an accomplishment to make all of it work. It takes a team of dedicated people, which we have now.

Work aside, what are a few of your hobbies?

Outside of labor, I spend most of my time with my family, keeping the youngsters entertained by going to movies, the zoo, play places, etc.

What’s your favorite TV show?

That’s tough! Game of Thrones involves mind; the ending was awful, but many of the series was really good.

What’s your favorite app?

Reddit for social media, YouTube for videos, and Kindle Reader for reading. I exploit Kindle probably the most now. I used to be into TikTok but got too addicted!

For those who could have dinner with one superstar [dead or alive], who would it not be?

Steve Jobs could be interesting to confer with. His influence on technology was massive, and it could be interesting to listen to about his life and experiences and what he would take into consideration today’s technology.

Yow will discover Russ at LinkedIn.
We hope you enjoyed our series, and stay tuned for the subsequent Helpful Human profile.