Meet a Helpful Human – Marsha Bennett

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Every month, we recognize certainly one of our Most Helpful Humans in Hosting®. 

Growing up on a peaceful river near Lake Michigan, Marsha Bennett spent her childhood fishing and taking long walks within the woods. After being introduced to video games as a teen, Bennet’s fascination with tech was born. 

She eventually moved to Lansing and commenced taking classes at Lansing Community College, where she graduated with an Associate of Applied Sciences specializing in Chemical Technology. She then received her Bachelor of Science in Information Technology with a spotlight in Software Engineering and a Master of Science in Management Information Systems through the University of Phoenix. 

Bennett arrived at Liquid Web in September 2017 on the Windows Team, and she or he currently serves customers globally as a Support System Administrator I.

I heard from individuals who worked at Liquid Web concerning the exceptional culture. Not only are there great advantages and perks (like a break room with food and beverages, a weight room, showers, and virtual company parties), but Liquid Web also offers an incredible advantages package. On top of that, positivity and team collaboration are two great qualities of the Liquid Web company culture.

The client appreciation we receive could be very rewarding. Recently, I assisted a customer who was the victim of a ransomware attack. This ticket was a worst-case scenario of what a customer can experience when a ransomware attack occurs, because the backups were compromised and no antivirus, antimalware, or Web security solutions were installed on the server, which could have possibly helped to avoid the attack. I took ownership of the ticket and was eventually capable of access the server via console. When every part was taken care of, the shopper was so relieved. Though they thanked me specifically, it was a team effort. 

I all the time recommend customers ensure they’ve backup best practices covered for just such a circumstance, along with ESET Antivirus and other Security and Compliance Products, comparable to PCI Compliance, Vulnerability Assessment and Scanning, and Threat Stack Oversight.

Teams collaborate at Liquid Web to make sure customers have one of the best experience possible. And we lift one another up, too. Our teams incessantly boost one another, expressing gratitude for jobs well done and appreciation for explaining internal processes or how specific products work. Blissful teams mean positive interactions with our customers. We love that we will make a difference in customers’ experiences and show how much we care through our Helpful Hosting.

Liquid Web offers exceptional hosting support and goes above and beyond with Beyond Scope Support. Technicians at Liquid Web care about customer happiness and success and are willing to take the additional time to dive into technical issues and supply one of the best solutions to customers.

Once, I had a customer that opened a ticket for a problem on a Fully-Managed Plesk server that had a MySQL InnoDB corruption, but the shopper didn’t have backups. The ticket was escalated and I took it over. I used to be capable of repair the corruption, noting for reference the article and the precise commands I ran, together with the outcomes. The client requested their data be restored as well, which I discovered and restored, to the shopper’s relief.

Through labor and a focus to detail, becoming a Support System Administrator (SSA) was a major accomplishment for me. Moving into the SSA role has allowed me to enhance my product knowledge and teamwork skills, which implies I is usually a more productive member of the Windows Team and be a degree of escalation for internal teams.

Backups are critical for any customer. I assisted a customer with their Data Protection Manager (DPM) Backups, working to make sure their backups were healthy. I used to be capable of alleviate the strain on the DPM server resources by adjusting the protection group schedules to minimize the load at anybody time. 

A great backup strategy in place may also help customers with audits in addition to grant peace of mind in having a backup solution that meets their needs. 

I enjoy explaining how our products may also help customers, especially our Windows Managed Engineered Services (MES) products. These products provide centralized authentication and management, high availability, and backup solutions for our customers. As well as, our Windows Team has talented engineers that work diligently within the background to make these options possible for our customers. I’m very fortunate to work with such a capable team.

My favorite hobbies include reading, gardening, cooking, fishing, Magic: the Gathering, and practicing the concertina.

I might select actor, pianist, and artist Anthony Hopkins as my dinner date. He has such talent in any role he dedicates himself to and is an enchanting individual to look at in interviews. Recently, I discovered that he originally desired to be a concert pianist and is a painter and philanthropist. I enjoy following him on social media, where he incessantly posts himself playing piano pieces while his cat watches.