What’s Managed Hosting Support?

In the best terms, managed hosting is a service model wherein a business leases server hardware from a third-party provider relatively than purchasing and maintaining its own infrastructure. Most web hosts offer multiple levels of support for this service model, from unmanaged (or self-managed) hosting where the business handles anything in a roundabout way hardware-related to a fully-managed approach where the provider takes care of nearly the whole lot.

Liquid Web’s support tiers are backed by the Most Helpful Humans in Hosting and proven to be one of the best with industry-leading NPS scores. support team should at all times be there to assist you 24/7/365.

When selecting to go along with managed vs unmanaged support, there are just a few aspects to consider, no matter whether you’ve decided to make use of dedicated servers or VPS hosting.

With managed hosting support, you do not have to fret about who’s going to go surfing to repair your server when something goes mistaken with the operating system (OS) or if the hardware breaks. The support team and on-site teams can be found to help you when that happens. 

If you happen to decide to go along with unmanaged hosting support or an in-house environment, nevertheless, your team could be answerable for providing that support or installing latest hardware.

Customer support needs to be accessible across the clock to aid you out or answer any questions you might have about your server or services. Most providers can be found to talk with on the phone, text in a live chat, or email. 

Liquid Web’s Service Level Agreement (SLA) guarantees that technicians will provide an initial response to tickets or emails in under an hour. But once you need assistance immediately, you may be talking to someone from the Support Team over the phone or via live chat in under a minute.

Whatever the managed hosting plan that you just select on your server, Liquid Web will at all times support the hardware and network infrastructure of the device. Some applications that it is advisable to host may not need a fully-managed server, or perhaps you only need to get support for the operating system and web server. Liquid Web has three support levels to give you the support that you just need:

• Self-Managed – Includes monitoring and maintenance of hardware and network infrastructure.
• Core-Managed – Includes self-managed support in addition to installation, maintenance, and support of core software packages.
• Fully-Managed – Includes core-managed support in addition to virus and spam protection, migration assistance, and control panel support.

If you happen to were to self-host using your individual servers, you’ll also must manage your network. With a managed hosting provider, the network and its infrastructure are already a part of the deal. That features the management of all the routers, switches, cables, network security, and redundant web feeds. So that you never must worry about your server losing its connection.

Along with network connectivity and core software management, Liquid Web support includes managing the information centers. The entire security, heating, and cooling are handled for you. 

hosting company typically has a team that monitors your server for abnormalities so you will never must worry about it happening. By the point you notice that your server is down, their monitoring team will already be working to get it back online.

Rest assured that an authority security team is there to maintain your server and the network secure from hackers that may need to steal your data or intentionally attack your server to maintain it from staying online. 

Excluding most self-managed support options, managed hosting includes supporting the OS and web server software in your server. Support teams and automation will apply updates and patches to your server once they are needed, so you’ve more time to run your online business’s day-to-day operations.

SLAs must also include a guarantee that your server will at all times be connected to the network no less than 99% of the time. 

Additional managed services must also be available to customers to make sure that that you just get probably the most out of your managed hosting service. A few of these services include network-attached storage, off-site backups, and server protection. While it’s just a brief list, you could find all of Liquid Web’s add-ons on their website.

In case your server has a component failure (e.g. processor, memory, SSD), on-site technicians should work quickly to get your hardware replaced for free of charge to you.

If you happen to’re running a brand new business that should make its presence known in your industry, you are an ideal candidate to make use of a webhosting company that provides managed hosting support. Getting access to a support team that provides assistance together with your server is cheaper because it doesn’t require the extra overhead or payroll for your individual system administrator. 

If you’ve a longtime business and are still growing but do not have the infrastructure or workforce to accommodate and maintain a server, a managed hosting support team is one of the best option to fulfill your needs. They’ll care for keeping your site running easily whilst you concentrate on serving your customers and continuing to grow your online business. 

Running a big business is stressful enough. It’s best to never must worry in regards to the additional overhead from hosting your individual servers. Using a good managed hosting provider will let you get the delicate hosting environment that you just need. Whether it’s a HIPAA- or PCI-compliant environment, a load-balanced solution, or a single-tenant VMWare platform, Liquid Web has what you wish. 

If you happen to design and develop web sites on your clients, managed hosting support can aid you take your work to the following level by providing you together with your own server support team. Allow them to handle the administration of your server so you may concentrate on your creativity in web site design on your customers. You too can offer the identical hosting services to your customers, so that they do not have to fret about it either.

• Call, email, or chat anytime – There is not any limit to how much support you may get from a very good managed hosting provider.
• Tell them what you are experiencing in addition to where and when in your site or server that you just are having a problem – Having this information available upfront will help the support team discover and resolve the difficulty faster. This will likely include links in your site or error messages that you just see.
• Have your IP address available – You should utilize https://myip.liquidweb.com/ to present you a fast read of your computer’s public IP address so the team can search the logs on the server for any indicators.
• They could ask questions on what happened – This is not to delay getting your server fixed, but it is vital to repair it right the primary time or permanently. Providing them with more information will only help them investigate further and faster.
• Feedback is at all times appreciated – Let their leaders understand how they’re doing. Each good and bad feedback is very important, so that they know what they’re doing right and what they should improve.

Liquid Web has over 25 years of experience in providing managed hosting services and support to our customers. And we aim to maintain going! If you happen to are on the lookout for a brand new webhosting provider or are latest to webhosting usually, be happy to try the whole lot Liquid Web has to supply, and contact us today!