Meet a Helpful Human – Eric Hegel

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Every month, we recognize certainly one of our Most Helpful Humans in Hosting®.

Meet Eric Hegel

A software developer from Lafayette, Indiana, Eric Hegel has been working within the hosting industry for over a decade. He attended Indiana State University, has worked in all levels of technical support, and has now spent over half his profession with Nexcess/Liquid Web.

Why did you join Liquid Web?

I began at Nexcess. After I discovered Nexcess could be joining Liquid Web, I knew I desired to stay and see what opportunities would turn into available.

What draws you to the hosting industry as a profession?

Hosting felt like an industry by which I could truly construct a profession. And it’s an environment where I can continually learn and develop recent skills. I’ve learned to think in recent, creative ways to supply solutions to issues that aren’t at all times straightforward.

Is there something specific about Liquid Web you simply love?

I’ve worked under many alternative supervisors and members of leadership. They’re a number of the most helpful and caring people I actually have worked with in my profession at Liquid Web.

What’s your favorite part in regards to the company culture at Liquid Web?

The entire recent opportunities. Those in leadership have at all times been genuinely concerned with helping to develop a growth path.

In your eyes, what’s the difference between Liquid Web and other employers?

Liquid Web empowers its employees to achieve success in whatever role they’re in. A giant example of that is that employees are given the time to learn. We’re encouraged to analyze how something works and learn easy methods to implement one of the best solution fairly than simply finding the fastest resolution to a problem.

What’s the largest milestone you’ve completed?

I’m proud to have joined the Managed Applications Development Team. My parents were each software engineers. With the ability to follow of their path and honor their memory in that way means so much to me.

Tell us about an incredible customer experience you may have had at Liquid Web.

I remember assisting with a customer migration. This particular customer was battling receiving support on an existing issue from their previous hosting provider. We were capable of help provide a smooth migration to our hosting platform after which promptly help solve an existing issue from before they ever transitioned to Nexcess. You might hear the relief within the tone of this customer’s voice as this long-standing problem was put to rest.

What are you known for at Liquid Web? What do people specifically come to you for?

I consider myself to have a versatile skill set. Combined with my approachable attitude when presented with questions or requests from colleagues, I feel I’m a great resource of data on various topics.

What’s one thing you would like our customers knew about their hosting?

I would love our customers to see the eagerness put into their products by our teams. A matter I hear frequently is, “How will this impact the user experience?” I routinely see teams and individuals put in time beyond regulation and energy to make sure our customers have one of the best experience we will put forth.

Work aside, what are a few of your hobbies?

​​I enjoy reading, camping, tabletop games, and misc projects across the house.

What’s your favorite app?

​​Kindle. I’m currently reading the most recent installment of the Dungeon Crawler Carl series.

For those who could have dinner with one megastar [dead or alive] who would it not be?

​​My favorite writer is Will Wight. I’d love a sneak peek into his future stories.

We hope you enjoyed our series, and stay tuned for the subsequent Helpful Human profile.