Women in Technology: Ann Jenkins

Liquid Web Customer Support Manager on how she got here to tech, the importance of adaptability, and the countless possibilities of a profession in tech.

Ann Jenkins was born and raised in Zagreb, Croatia, a city known for its wealthy history, vibrant culture, and exquisite architecture. “My childhood was stuffed with experiences that were unique to town, corresponding to exploring the medieval streets of the old town and visiting the various museums and galleries that showcase Croatia’s wealthy cultural heritage,” she says.

One in all her favorite things about growing up in Zagreb was the sense of community surrounding her. “My parents were each hard-working professionals, they usually instilled in me a robust work ethic and a love of learning from a young age. My father had a construction company, and I all the time begged him to take me to the development site. I used to be fascinated by how they construct buildings out of nothing.”

Even before selecting her profession path, Jenkins found she was happiest when she could help people navigate complex issues and solve their problems. “I like the sensation of with the ability to make a difference and supply assistance where it’s needed,” she says. “Just making a positive impact in people’s lives, that’s the purpose of every little thing. My upbringing and private interests have played a key role in shaping my passion for locating solutions.”

When it got here time to decide on a profession path, Jenkins knew she wanted to search out a approach to use her natural talents and interests to assist others organize and manage their work and teams. “I’m captivated with finding latest and progressive ways to enhance,” she says. During her studies and after completing a bachelor’s degree in business management and economics, she primarily worked in hospitality management, tourism, and several types of sales, all the time directly communicating with clients. Although she didn’t know much in regards to the industry then, Jenkins passionately and quickly learned the ins and outs of internet hosting technology.

She has recently celebrated her fifth anniversary at Liquid Web, where she began as a customer support representative and progressed to her current position as a Senior Customer Support manager.

“As the shopper support manager, ultimately, my role is to make sure that our customers receive one of the best possible experience after they reach out to us,” she says. “I’m leading and developing a team of customer support specialists — a tremendous group of individuals — and ensuring that our teams provide high-quality customer support to fulfill and exceed customer needs and expectations. In the long run, we’re the Heroic support!”

Jenkins loves that technology is a field continuously pushing the boundaries of possibility. “This implies you can use your creativity and innovation to assist develop latest products, services, and solutions which have the effect to vary the situation, business, or ultimately, anyone’s life,” she says.

She also loves the chance to attach with people from all around the world. “Our customers come from diverse backgrounds and have unique stories and experiences to share. I’m all the time impressed by their resilience and creativity within the face of challenges. I’m honored to have the option to assist them navigate these challenges and find solutions,” she says.

For Jenkins, one in all the keys to success in tech is adaptability. “In today’s rapidly changing work environment, it’s essential to be flexible and adaptable to changing circumstances. This may occasionally involve being open to latest experiences and willing to tackle latest challenges.
At all times stay positive and solution-focused!”

In Jenkins’ opinion, there are reasons to be optimistic in regards to the future of girls in tech. “I even have inspiring, amazing, smart, hard-working female colleagues, and I’m extremely happy with their achievements. Women in technology have the potential to affect and drive innovation within the industry significantly,” she says. “If you happen to enjoy problem-solving, learning, collaborating, and innovating, that is one of the best place for you. It’s a tremendous field that’s continuously pushing your skilled development.”

Jenkins also emphasizes the thrill of participating in a collaborative and inclusive work culture. “Here at Liquid Web, employees are encouraged to share ideas, work together, and support each other,” she says.

Her most vital advice is to imagine in yourself and your abilities. “Constructing confidence and resilience is important for achievement in any profession, but especially in technology, where change is constant, and challenges are common,” she says. “It’s necessary to take responsibility for your personal profession development, set goals, and work towards achieving them. This includes learning latest skills, staying current with industry trends, and searching for latest challenges and opportunities. Don’t let imposter syndrome or other limiting beliefs keep you from pursuing your goals.”